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Continue ShoppingPrivacy Policy
Welcome to Nadjane.
We attach great importance to protecting your privacy and ensuring customer satisfaction. This policy explains how we collect and use your personal information, as well as the conditions applicable to returns and complaints.
By using our website or placing an order, you agree to the terms set out below.
I. Privacy Policy
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Your full name;
- Your email address;
- Your telephone number;
- Your delivery and billing address;
- Your order details;
- Information relating to your device and browsing activity;
- Your IP address;
- Data collected through cookies.
2. How We Use Your Information
Your personal information may be used to:
- Process, prepare and deliver your orders;
- Provide customer support;
- Send you information and updates regarding your order;
- Improve our website, services and customer experience;
- Prevent fraudulent, abusive or unauthorized activities;
- Comply with our legal and regulatory obligations.
3. Payments
Payments on Nadjane may be made using the following methods:
- PayPal;
- Cash on delivery, where available.
Nadjane does not directly store your banking information or payment details on its servers. Payments made through an external payment provider are subject to that provider’s terms and privacy policies.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember certain preferences and analyze website traffic.
You may disable or limit the use of cookies at any time through your browser settings. However, disabling cookies may affect certain website features.
5. Sharing of Information
Nadjane does not sell or rent your personal information.
However, certain information may be shared with service providers or third parties when necessary for:
- Processing and fulfilling your order;
- Shipping and delivering your parcel;
- Processing your payment;
- Preventing fraud;
- Complying with a legal obligation or a request from a competent authority.
Only the information necessary to provide these services will be shared.
6. Data Protection
We take reasonable security measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing data online can guarantee absolute security.
7. Your Rights
You may request access to, correction, updating or deletion of your personal information, subject to any applicable legal data-retention obligations.
To exercise your rights, you may contact us directly using the contact details provided at the end of this policy.
8. International Customers and Visitors
Although Nadjane primarily operates in Morocco, our website may be accessed and used from other countries.
By using our website or providing us with your personal information, you agree that your information may be processed in Morocco in accordance with applicable laws.
9. Changes to the Privacy Policy
Nadjane reserves the right to update or modify this Privacy Policy at any time.
Any changes will take effect as soon as they are published on the website. We encourage you to review this page regularly to stay informed of any updates.
II. Returns and Complaints Policy
At Nadjane, we take the utmost care in the creation, inspection and shipment of each of our pieces.
1. Conditions for Accepting Returns
Returns are only accepted when a confirmed manufacturing defect is identified on the item received, including:
- A sewing defect, such as an undone seam, poorly executed stitching or abnormal wear visible immediately upon unpacking;
- A cutting or manufacturing defect, such as unintended asymmetry, a pattern-making error or an error in the size produced.
No return will be accepted due to personal preference, a change of mind or an incorrect assessment of the size, provided that the size of the item received matches the size ordered and the measurements provided or stated at the time of the order.
2. Complaint Deadlines
To qualify for an exchange or store credit, all complaints must be submitted within the following deadlines:
For deliveries within Morocco: within a maximum of 30 hours from the time the parcel is shipped. This period includes the average 24-hour delivery time and an additional six hours allowing the customer to inspect the item received;
For deliveries outside Morocco: within a maximum of six hours from receipt of the parcel.
The shipment and delivery times recorded by the carrier will be considered authoritative.
Any complaint submitted after these deadlines have expired will not be considered.
3. Complaint Procedure
All complaints must be submitted through WhatsApp and must include the following:
- The order number;
- A detailed explanation of the defect identified;
- Clear photographs or videos clearly showing the sewing, cutting or manufacturing defect.
Nadjane reserves the right to review the information provided in order to verify the nature and existence of the reported defect.
Submitting a complaint does not constitute automatic approval of a return. The customer must wait for Nadjane’s confirmation and prior authorization before returning the item.
4. Condition of the Returned Item
When a return is authorized by Nadjane, the item must be returned:
- Unworn, unwashed, unscented and unaltered;
- With its original labels and accessories;
- Carefully folded;
- In its original packaging or in suitable packaging that protects it during transportation.
Any returned item that is excessively wrinkled, damaged, stained, worn, washed, scented, altered or no longer in its original condition may be refused.
No item may be returned without Nadjane’s prior authorization.
5. Proposed Resolution
When a manufacturing defect is confirmed and all the conditions set out in this policy have been met, Nadjane may offer one of the following solutions, depending on the circumstances and the availability of the item:
- An exchange;
- Store credit that may be used with Nadjane.
No refund will be provided unless otherwise required by applicable law.
III. Contact
For any questions regarding this Privacy Policy or any request relating to an order, you may contact us using the following details:
- Email address: contact@nadjane.com
- Website: https://nadjane.com
- Complaints relating to items: via WhatsApp